Maintenance Subscription Plans

1. Company Identification

Bekatech BV is a company registered in Belgium.

Full company details are available upon request or on the website.

In these conditions:

• “Bekatech BV” refers to the company
• “the client” refers to any natural or legal person subscribing to a service

2. Purpose

This agreement covers the maintenance of heating systems (boilers, etc.).

This is a maintenance contract and not an insurance contract.

No repairs are included unless explicitly stated.

3. Acceptance of Terms

By subscribing to a contract, the client fully accepts these terms and conditions without reservation.

4. Formation of the Contract

The contract is considered valid upon signature and receipt of payment.

No service will be provided without prior payment.

5. Duration and Renewal

The contract is concluded for a period of 12 months.

It is automatically renewed for the same duration unless terminated in writing at least 30 days before the expiry date.

Bekatech BV reserves the right to refuse renewal.

6. Payment

Payment is due immediately upon subscription.

Payment is a prerequisite for any service.

In case of non-payment:

• services may be suspended
• the contract may be terminated

7. Nature of Services

The services include:

• annual maintenance
• safety inspection
• cleaning
• issuance of a certificate
  

Bekatech BV reserves the right to adjust scheduling based on availability.

8. Travel Costs

Travel costs are included only for annual maintenance.

In case of breakdown, they are charged separately.

No discounts apply to travel costs.

If the client is absent, travel costs may be charged.

9. Breakdown Services

Breakdown services are not included and are charged according to current rates.

Depending on the plan:

• Comfort: intervention within 72 working hours
• Serenity: intervention within 48 working hours
  

These timeframes are indicative and do not constitute a guarantee.

10. Obligation of Means

Bekatech BV is bound by an obligation of means and not an obligation of result.

11. Limitation of Liability

Bekatech BV shall not be held liable for:

• indirect damages
• financial losses
• damages resulting from system failure
  

Only proven direct damages may be considered.

12. Installation and Compliance

The client guarantees that the installation is:
compliant 
properly maintained 
safe to operate

Any required corrective work remains the client’s responsibility.

13. Existing Installation

The client acknowledges that the installation may have pre-existing defects.

Bekatech BV shall not be held responsible for such defects.

Any required upgrades or compliance work is at the client’s expense.

14. Diagnosis and Technical Decisions

Diagnosis is based on the condition observed at the time of intervention.

Bekatech BV reserves the right to:

• refuse a repair
• recommend replacement
• stop an intervention for safety reasons

15. Availability of Parts

Bekatech BV does not guarantee the availability of spare parts.

In case of unavailability:

• delays may occur
• alternative solutions may be proposed

16. Parts and Equipment

Discounts apply only to parts ≤150€ excl. VAT.

Major components are excluded.

17. Water and Fuel Quality

Bekatech BV shall not be held liable for failures caused by:

• limescale
• sludge
• untreated water
• poor quality fuel

18. Accessibility of Installation

The installation must be accessible, compliant, and safe.

If not:

• the intervention may be refused
• costs may be charged

19. Third-Party Work

Bekatech BV shall not be liable for:

• work carried out by third parties
• unreported modifications

20. Client Conduct

Any abusive, threatening, or unsafe behavior may result in:

• immediate termination of the intervention
• termination of the contract

21. Limitation of Interventions

Bekatech BV reserves the right to limit interventions in case of misuse or excessive use of the service.

22. Intervention Timeframes

Timeframes are indicative, expressed in working days, and do not constitute an obligation of result.

23. Force Majeure

Bekatech BV shall not be held liable in case of force majeure, including but not limited to:

extreme weather conditions, strikes, supplier failures, unavailability of parts, or any unforeseen circumstances beyond its control.

24. Personal Data (GDPR)

Personal data is processed in accordance with applicable regulations (GDPR).

The client has the right to access, rectify, and delete their data.

25. Intellectual Property

All documents remain the exclusive property of Bekatech BV.

26. Termination

The contract may be terminated in case of non-compliance or non-payment.

No refunds will be issued after activation.

27. Interpretation

In case of conflict between documents, these general terms and conditions shall prevail.

28. Partial Invalidity

If any clause is deemed invalid, the remaining provisions shall remain in full force.

29. Applicable Law and Disputes

This contract is governed by Belgian law.

Any disputes fall under the jurisdiction of the courts of the registered office of Bekatech BV.